Help

Frequently asked questions about using Zaruro. Find answers to common queries about booking, payments, account management, and more.

Getting Started

How do I create an account?

Download the Zaruro app or visit our website. Enter your phone number, verify via OTP, and complete your profile with your name and address. That is it — you are ready to book.

How do I book a service?

Browse our service categories, select the service you need, choose your location and preferred time slot, review the upfront price, and confirm your booking. You will receive an OTP for verification, and a confirmation will be sent via SMS and email.

What services do you offer?

We offer home cleaning (deep cleaning, sofa cleaning, kitchen cleaning), plumbing (leak fixes, tap repairs, drainage), electrical (switch repairs, fan installation, wiring), and painting (interior refresh, touch-ups). We are constantly adding new categories.

Payments and Pricing

How does payment work?

Payment is collected securely at the time of booking. You can pay using UPI, debit card, credit card, net banking, or wallets. All transactions are processed through Cashfree Payments, our PCI-DSS compliant payment partner. Your payment information is encrypted and never stored on our servers.

Are there any hidden charges?

No. The price shown at checkout is the final price. There are no hidden fees, surge charges, or surprise costs. If a professional quotes a different price, contact our support team immediately.

How do refunds work?

Refunds are processed to your original payment method within 7-10 business days. If a service is cancelled due to professional unavailability or is not delivered as promised, you are eligible for a full refund.

Managing Bookings

Can I cancel or reschedule a booking?

Cancellation and rescheduling policies vary by service type. Generally, free cancellation is available up to 24 hours before the appointment. For cancellations within 24 hours, a nominal fee may apply. You can manage your bookings from your account dashboard. Contact support if you need help.

How do I track my booking status?

You can view real-time booking status in your account dashboard — from confirmation to professional assignment to service completion. You will also receive SMS updates at each stage.

Professional Verification

Are professionals background-verified?

Yes. Every professional on Zaruro undergoes a thorough verification process including government ID verification (Aadhaar, PAN, or Voter ID), address verification, and professional background screening. Only verified professionals are allowed to accept bookings.

Can I request the same professional again?

Yes. If you had a good experience with a professional, you can request them directly for future bookings. You can view your previous professionals in your booking history and select them when placing a new booking.

Account and Security

How does OTP verification work?

We send a one-time password (OTP) to your registered mobile number for login, booking confirmation, and profile changes. OTPs expire after 5 minutes and can be used only once. Never share your OTP with anyone — Zaruro staff will never ask for it.

How do I update my profile information?

Log in to your account, navigate to profile settings, and update your name, phone number, email, or address. Changes to your phone number require OTP verification for security.

How do I delete my account?

To delete your account, email support@zaruro.com with your registered phone number. We will process your request within 7 business days. Booking records will be retained as required by law.

Technical Support

The app is not working properly. What should I do?

Try these steps: ensure you have the latest version of the app, check your internet connection, clear app cache, restart your device. If the issue persists, contact support with details of the problem.

I did not receive an OTP. What should I do?

Check your mobile network signal, ensure your phone is not in airplane mode, check your SMS blocked list or DND settings. Wait 2 minutes and request a resend. If you still do not receive it, contact support@zaruro.com.

Still have questions? Visit our support page or email support@zaruro.com.