Support

Need help with a booking, payment, or account issue? We are here to help. Choose the option that best matches your situation.

Raise a Concern

If you experienced an issue with your service — poor quality, professional no-show, billing dispute, or any other concern — please let us know. We take all concerns seriously and work to resolve them promptly.

Common Support Topics

Booking Issues

• Professional did not show up: Contact us immediately and we will reschedule or refund
• Need to cancel or reschedule: Manage bookings from your account dashboard or email support
• Wrong service booked: Cancel and rebook the correct service
• Service not as expected: Raise a concern and we will investigate

Payment Issues

• Payment failed but amount deducted: The amount will be refunded automatically within 7-10 business days. If not, contact us with the transaction reference.
• Refund status: Refunds are processed to the original payment method. Check your bank statement or contact support for status.
• Wrong amount charged: Contact us with your booking ID and we will verify and correct the charge.
• Billing questions: Email support@zaruro.com with your booking details.

Account Issues

• Cannot log in: Use the "Forgot password" option or request an OTP to access your account
• Update phone number or email: Changes to contact information require OTP verification
• Delete account: Email support@zaruro.com with your registered phone number. Processing takes up to 7 business days
• Account blocked: If your account was suspended, email support@zaruro.com for assistance

Professional Conduct

• Positive feedback: Leave a rating and review on the booking page
• Negative experience: Raise a concern through support@zaruro.com with details
• Compliment a professional: We love hearing about great service — email us their name and booking details

Contact Options

For quick answers to common questions, visit our help page with detailed FAQs.