OTP & Verification

Zaruro uses one-time passwords (OTP) to verify your identity and keep your account secure. All OTPs are sent via secure SMS channels.

Why OTP?

OTP verification ensures that only you can access your account, confirm bookings, and authorize changes. It prevents unauthorized access even if someone obtains your password.

When You Receive an OTP

Login — verify your phone number when signing in
Booking confirmation — confirm a new service request
Profile updates — change phone number, email, or address
Payment — authorize high-value transactions

Secure SMS Delivery

All OTP and transactional messages from Zaruro are delivered through trusted SMS channels. Messages include your consent confirmation, spam filtering is minimized, and you can opt out of promotional communications anytime.

Troubleshooting

If you do not receive an OTP:

Check your mobile network signal
Ensure your phone is not in airplane mode
Check SMS blocked list or DND settings
Wait 2 minutes and request a resend
Contact support@zaruro.com if issue persists

Security Tips

Never share your OTP with anyone — Zaruro staff will never ask for it
OTPs expire after 5 minutes for your safety
Each OTP can be used only once